The FAQ addresses common questions in terms of features, usage, as well as support related topics. All sections link to corresponding articles. For detailed documentation use the search bar or write a ticket to support@anydesk.com.
AnyDesk offers excellent response speeds that will prevent you from falling into despair whenever you have to start a remote session on another computer. It's simple, intuitive, and fast and maintains the original image and sound quality from the computer that stores the files you want to access. How to use AnyDesk. As I mentioned earlier, AnyDesk is among the applications that can be used to remotely connect to a desktop computer or a mobile device. You can use AnyDesk to connect to a computer and do tasks such as repairing or other job related tasks when you are away.
Do I need to install AnyDesk?
The Anydesk Download with freeware license available for Windows 32-bit as well as the 64-bit operating system of a laptop and PC without limits and presented for all software users as a free download. It belongs to the FileTransfer and RemoteDesktop category. Data-intensive software runs smoothly thanks to AnyDesk’s unrivaled bandwidth efficiency. Our Mac OS remote desktop solution also includes the highest levels of security. Featuring banking-standard TLS 1.2 encryption technology, alongside RSA 2048 asymmetric key exchange encryption, AnyDesk is built to keep your data safe.
Download AnyDesk – a safe and small size remote desktop control software that let’s you access another computer remotely. Ask the remote user of which you want to access computer to download the same software i.e. Once both of you downloaded and installed the software. You’re are ready to connect now.
How to reset 2FA / Two Factor Authentication
Do I need to be present at the remote side to start a session? (Unattended Access)
I lost my password (my.anydesk.com)
Can I use AnyDesk with other Remote Tools simultaneously?
Can I use my own namespace?
Register or remove the AnyDesk license to a device
Are updates included with AnyDesk licenses?
Where do I find my invoices?
Do my customers need a licensed version?
How to make multiple connections?
Can I transfer files with AnyDesk?
How to connect automatically
Can I offer AnyDesk for downloading on my website?
create a direct link to anydesk.com/download. In this way, your customers will always have access to the latest
version.
Can I keep or move the AnyDesk ID/alias when reinstalling or moving to a new/clone system or hard drive?
Does AnyDesk support Windows server?
Which ports does AnyDesk use?
AnyDesk is slow despite LAN connection
the session and reconnect. In case the direct connection cannot be established, send the trace files fromboth LAN clients to support@anydesk.com.
Why is there an orange question mark next to my cursor?
Can another user connect to me via Browser or my website?
Can I lock the remote screen?
How to work with dual monitors / multiple displays?
Unexpected session ends, disconnects, session interrupts after a certain time
Why do I have to type the unattended password/login information/authorization manually for a specific client?
I cannot connect, because the request was 'blocked/rejected by the AnyDesk settings'.
I cannot use AnyDesk for controlling Security/AntiVirus Software
Can't get a session window, AnyDesk says: Waiting for Image
If this doesn't fix the issue, a headless display adapter will help, this will force your system to render the image.
Synchronization of the clipboard is not working
Denied mouse cursor/no input on window
AnyDesk or launch it as an administrator on the remote client. Professional license users
can create a custom client that automatically requests administrator privileges upon startup. See also Customize AnyDesk and Administrator_Privileges_and_Elevation_(UAC)
AnyDesk shows 0 as ID
Transmission is too slow. What can I do?
Compatibility in Windows Vista Home Edition
Vista. If this happens, open the properties of the AnyDesk shortcut and select 'Compatibility mode for Windows
XP'.
Scrolling on Android
Keyboard input opens up automatically on Android
How can I close sessions from other devices to free sessions?
I can't control the mouse and keyboard anymore on macOS
If this happened to you, please go to 'System Preferences', 'Security&Privacy', 'Privacy', 'Accessibility' and add 'Anydesk' to your list of trusted apps. More information can be found in AnyDesk on macOS.
I get the message 'Waiting for Image' or 'desk_rt_ipc_error' on macOS
AnyDesk shows a message, to configure your system in the 'System Preferences' to add AnyDesk to the trusted apps list in 'Accessibility' and 'Screen Recording'. More information can be found in AnyDesk on macOS.
Easy methods to delete AnyDesk Adware
This article will give you complete information about AnyDesk Malware as well as you will get some recommended solution to remove it from machine. You can read this article for learning or educational purpose also. According to Cyber security experts & researchers, it is very devastating malware and computer infection that is belongs to adware family. It installs malicious unwanted programs in your computer without any notice and corrupts major genuine functions or applications of your computer immediately. Don’t be panics, please read this article carefully.
Threat Summary
Threat Name: AnyDesk
Threat Type: Adware, PUP, PUA
Description: This nasty application injects malicious codes in your main browser as well as in your System’s settings and leads major damages in your machine.
Distribution methods: Bundles of free software packages, malicious ads or popup messages and many other tricks.
Motives of Crooks: Aims to collect your personal information as well as steal your money from your wallet or e-wallet
Removal solution: To remove AnyDesk Adware or similar malware, we recommended you to scan your System with powerful antivirus software.
What is AnyDesk Malware?
AnyDesk is genuine application that provides remote System control functionality. It provides remote access to personal computers running the host application which can be installed on Windows, MacOS, Linux and FreeBSD. This application allows you to access said computer both from personal computers and from iOS and Andriod moble devices. According to cyber security experts, cybercriminal uses the name of this application for malware campaign and replace the original AnyDesk software by its malicious ones without permission. However, it spreads series of adware in your computer without any notice and corrupts major genuine functions of your computer. Initially, it blocks some legitimate application running in your System including antivirus software, Firewall security setting, control panel, System registry setting, command prompt and other applications. If your System has detected this malware, then you should try to remove AnyDesk Adware from System immediately.
More details about AnyDesk Malware
When we talk about malicious AnyDesk application created by cybercriminal, it is not safe for your online privacy & System security. This dubious application runs in the backdoor of your computer and drops malicious codes in each folder of your computer without permission. In simple word, we can say that you can’t work on your System comfortably as usual like before due to its dubious behaviors. It asks you to keep away from the keyboard and allows the fake technical expert’s computer to access your computer remotely. It can steal or corrupt all files including images, audios, videos, games, pdf, ppt, xlx, css, html, text, documents, databases and other files of your computer hard drives. When you try to open such infected files, then you get error messages on your machine.
Cyber crooks are behinds such illegal tactics who wants to gain some illegal online profit and cheat with innocent users. They never do any mercy with you. It shows bogus security alert messages and notifications on your computer, and asks you to download/install third parties’ software in your computer to improve System performance. But it is bogus at all. You should never trust on them at any cases. Its main motive is to collect your some information such as IP address, URLs search, user name, password, banking information and more details. So, you should scan your System with powerful antivirus software that has the ability to delete all junk files or viruses from System.
Distribution methods: How your System gets infected from AnyDesk Adware?
The adware program is mostly get install in your computer from bundles of free software packages which you are downloaded from internet. It can come in your System via malicious ads or popup messages, malicious hyperlinks, fake software updates or pirated software, infected external media drives, social media, downloaded media files, files sharing network, porn or adult related websites, hacked or third parties’ websites and many other tricks. You should be careful while surfing online and click on ads or popup messages after double reading. It is possible to remove AnyDesk Adware from System with our easy removal solution.
Special Offer (For Windows)
AnyDesk can be creepy computer infection that may regain its presence again and again as it keeps its files hidden on computers. To accomplish a hassle free removal of this malware, we suggest you take a try with a powerful Spyhunter antimalware scanner to check if the program can help you getting rid of this virus.
Do make sure to read SpyHunter’s EULA, Threat Assessment Criteria, and Privacy Policy. Spyhunter free scanner downloaded just scans and detect present threats from computers and can remove them as well once, however it requires you to wiat for next 48 hours. If you intend to remove detected therats instantly, then you will have to buy its licenses version that will activate the software fully.
Special Offer (For Macintosh)If you are a Mac user and AnyDesk has affected it, then you can download free antimalware scanner for Mac here to check if the program works for you.
Antimalware Details And User Guide
Important Note: This malware asks you to enable the web browser notifications. So, before you go the manual removal process, execute these steps.
Google Chrome (PC)
- Go to right upper corner of the screen and click on three dots to open the Menu button
- Select “Settings”. Scroll the mouse downward to choose “Advanced” option
- Go to “Privacy and Security” section by scrolling downward and then select “Content settings” and then “Notification” option
- Find each suspicious URLs and click on three dots on the right side and choose “Block” or “Remove” option
Google Chrome (Android)
- Go to right upper corner of the screen and click on three dots to open the menu button and then click on “Settings”
- Scroll down further to click on “site settings” and then press on “notifications” option
- In the newly opened window, choose each suspicious URLs one by one
- In the permission section, select “notification” and “Off” the toggle button
Mozilla Firefox
- On the right corner of the screen, you will notice three dots which is the “Menu” button
- Select “Options” and choose “Privacy and Security” in the toolbar present in the left side of the screen
- Slowly scroll down and go to “Permission” section then choose “Settings” option next to “Notifications”
- In the newly opened window, select all the suspicious URLs. Click on the drop-down menu and select “Block”
Internet Explorer
- In the Internet Explorer window, select the Gear button present on the right corner
- Choose “Internet Options”
- Select “Privacy” tab and then “Settings” under the “Pop-up Blocker” section
- Select all the suspicious URLs one by one and click on the “Remove” option
Microsoft Edge
- Open the Microsoft Edge and click on the three dots on the right corner of the screen to open the menu
- Scroll down and select “Settings”
- Scroll down further to choose “view advanced settings”
- In the “Website Permission” option, click on “Manage” option
- Click on switch under every suspicious URL
Safari (Mac):
- On the upper right side corner, click on “Safari” and then select “Preferences”
- Go to “website” tab and then choose “Notification” section on the left pane
- Search for the suspicious URLs and choose “Deny” option for each one of them
Manual Steps to Remove AnyDesk:
Remove the related items of AnyDesk using Control-Panel
Windows 7 Users
Click “Start” (the windows logo at the bottom left corner of the desktop screen), select “Control Panel”. Locate the “Programs” and then followed by clicking on “Uninstall Program”
Windows XP Users
Click “Start” and then choose “Settings” and then click “Control Panel”. Search and click on “Add or Remove Program’ option
Windows 10 and 8 Users:
Go to the lower left corner of the screen and right-click. In the “Quick Access” menu, choose “Control Panel”. In the newly opened window, choose “Program and Features”
Mac OSX Users
Click on “Finder” option. Choose “Application” in the newly opened screen. In the “Application” folder, drag the app to “Trash”. Right click on the Trash icon and then click on “Empty Trash”.
In the uninstall programs window, search for the PUAs. Choose all the unwanted and suspicious entries and click on “Uninstall” or “Remove”.
After you uninstall all the potentially unwanted program causing AnyDesk issues, scan your computer with an anti-malware tool for any remaining PUPs and PUAs or possible malware infection. To scan the PC, use the recommended the anti-malware tool.
Special Offer (For Windows)
AnyDesk can be creepy computer infection that may regain its presence again and again as it keeps its files hidden on computers. To accomplish a hassle free removal of this malware, we suggest you take a try with a powerful Spyhunter antimalware scanner to check if the program can help you getting rid of this virus.
Do make sure to read SpyHunter’s EULA, Threat Assessment Criteria, and Privacy Policy. Spyhunter free scanner downloaded just scans and detect present threats from computers and can remove them as well once, however it requires you to wiat for next 48 hours. If you intend to remove detected therats instantly, then you will have to buy its licenses version that will activate the software fully.
Special Offer (For Macintosh)If you are a Mac user and AnyDesk has affected it, then you can download free antimalware scanner for Mac here to check if the program works for you.
How to Remove Adware (AnyDesk) from Internet Browsers
Anydesk Software Download For Laptop
Delete malicious add-ons and extensions from IE
Click on the gear icon at the top right corner of Internet Explorer. Select “Manage Add-ons”. Search for any recently installed plug-ins or add-ons and click on “Remove”.
Additional Option
If you still face issues related to AnyDesk removal, you can reset the Internet Explorer to its default setting.
Windows XP users: Press on “Start” and click “Run”. In the newly opened window, type “inetcpl.cpl” and click on the “Advanced” tab and then press on “Reset”.
Windows Vista and Windows 7 Users: Press the Windows logo, type inetcpl.cpl in the start search box and press enter. In the newly opened window, click on the “Advanced Tab” followed by “Reset” button.
For Windows 8 Users: Open IE and click on the “gear” icon. Choose “Internet Options”
Select the “Advanced” tab in the newly opened window
Press on “Reset” option
You have to press on the “Reset” button again to confirm that you really want to reset the IE
Remove Doubtful and Harmful Extension from Google Chrome
Go to menu of Google Chrome by pressing on three vertical dots and select on “More tools” and then “Extensions”. You can search for all the recently installed add-ons and remove all of them.
Optional Method
Download Anydesk Software For Laptop
If the problems related to AnyDesk still persists or you face any issue in removing, then it is advised that your reset the Google Chrome browse settings. Go to three dotted points at the top right corner and choose “Settings”. Scroll down bottom and click on “Advanced”.
At the bottom, notice the “Reset” option and click on it.
In the next opened window, confirm that you want to reset the Google Chrome settings by click on the “Reset” button.
Remove AnyDesk plugins (including all other doubtful plug-ins) from Firefox Mozilla
Open the Firefox menu and select “Add-ons”. Click “Extensions”. Select all the recently installed browser plug-ins.
Optional Method
If you face problems in AnyDesk removal then you have the option to rese the settings of Mozilla Firefox.
Open the browser (Mozilla Firefox) and click on the “menu” and then click on “Help”.
Choose “Troubleshooting Information”
In the newly opened pop-up window, click “Refresh Firefox” button
The next step is to confirm that really want to reset the Mozilla Firefox settings to its default by clicking on “Refresh Firefox” button.
Remove Malicious Extension from Safari
Open the Safari and go to its “Menu” and select “Preferences”.
Click on the “Extension” and select all the recently installed “Extensions” and then click on “Uninstall”.
Optional Method
Open the “Safari” and go menu. In the drop-down menu, choose “Clear History and Website Data”.
In the newly opened window, select “All History” and then press on “Clear History” option.
Delete AnyDesk (malicious add-ons) from Microsoft Edge
Open Microsoft Edge and go to three horizontal dot icons at the top right corner of the browser. Select all the recently installed extensions and right click on the mouse to “uninstall”
Optional Method
Open the browser (Microsoft Edge) and select “Settings”
Next steps is to click on “Choose what to clear” button
Click on “show more” and then select everything and then press on “Clear” button.
Conclusion
In most cases, the PUPs and adware gets inside the marked PC through unsafe freeware downloads. It is advised that you should only choose developers website only while downloading any kind of free applications. Choose custom or advanced installation process so that you can trace the additional PUPs listed for installation along with the main program.
Special Offer (For Windows)
AnyDesk can be creepy computer infection that may regain its presence again and again as it keeps its files hidden on computers. To accomplish a hassle free removal of this malware, we suggest you take a try with a powerful Spyhunter antimalware scanner to check if the program can help you getting rid of this virus.
Do make sure to read SpyHunter’s EULA, Threat Assessment Criteria, and Privacy Policy. Spyhunter free scanner downloaded just scans and detect present threats from computers and can remove them as well once, however it requires you to wiat for next 48 hours. If you intend to remove detected therats instantly, then you will have to buy its licenses version that will activate the software fully.
Special Offer (For Macintosh)If you are a Mac user and AnyDesk has affected it, then you can download free antimalware scanner for Mac here to check if the program works for you.